Hi everyone, I am a newbie here and I'm here because I want some advices and opinions from you guys regarding with our plan. Me and my buddy have planned to launch an online business. As we were gathering some tips or guidelines, this page Business 2.0: Innovation in Communication catches our attention. It tackles about on one-on-one communication with the customers. Of course it is very important to have better relation with your customers. Can you lend me your advices and suggestions guys, if is it worth to focus this page as we will follow to have a progressive business? Any inputs with you will be deeply appreciated.